Politique d’expédition

This policy outlines our shipping coverage, shipping rates, order processing procedures, estimated delivery times, policies regarding order modifications and cancellations, and how we handle shipping-related issues for orders placed on designsupport3d.com.

1) Shipping Destinations

We currently ship only within the United States and France.

International shipping services are not available at this time.

2) Shipping Rates (Standard Shipping)

Orders totaling $120 or more qualify for free standard shipping.

Orders totaling less than $120 are subject to a flat-rate standard shipping fee of $15.

The applicable shipping fee will be displayed on the checkout page (prior to payment).

3) Order Processing Time

Orders are typically processed within 1–2 business days (excluding weekends and public holidays).

The order processing procedure includes order verification, product packaging, and handover to the carrier for pickup.

4) Estimated Delivery Time

The estimated delivery time is typically 3–7 business days after shipment.

Actual delivery times may vary depending on carrier operations, weather conditions, peak shopping seasons, and the specific circumstances of the destination.

5) Carriers and Shipping Methods

We primarily ship via major U.S. carriers such as USPS, UPS, and FedEx; depending on the product type, destination, and service availability, we may also utilize regional carriers.

The choice of carrier depends on factors such as package size/weight, destination, and carrier capacity. We cannot guarantee that a specific carrier will be assigned to any individual order.

Some large or bulky items may require Freight Delivery. Freight deliveries may require advance scheduling, and the carrier may contact you using the phone number provided during checkout to arrange a delivery time.

Once tracking information becomes available, we will provide it to you shortly after your order has shipped. Please note that it may take 24–48 hours for tracking updates to appear in the system after the carrier completes their initial scan.

6) Order Tracking

Once tracking information becomes available, we will provide it to you shortly after your order has shipped.

Please note that it may take 24–48 hours for tracking updates to appear in the system after the carrier completes their initial scan. 7) Order Modifications and Cancellations (Pre-shipment and Post-shipment)

If you need to modify or cancel an order, please contact us as soon as possible by sending an email to info@designsupport3d.com. Please be sure to include your order number in your message.

Pre-shipment: If your order has not yet entered the processing or shipping phase, we will make every reasonable effort to cancel the order for you. If your cancellation request is approved, the refund will be issued back to your original payment method (please refer to our "Returns and Refunds Policy" for details regarding refund processing times).

Post-shipment: If your order has already been shipped, we will be unable to cancel it for you. Once you have received the items, you may request a return in accordance with our "Returns and Refunds Policy" (subject to applicable return eligibility requirements).

If a package is returned to us because you provided an incorrect or incomplete shipping address at checkout, or if you refuse to accept the package, you may be held responsible for any return fees and/or shipping charges imposed by the carrier.

8) Damaged, Defective, or Incorrect Items (Delivery Issues)

Please inspect your order immediately upon receipt of the package. If the items arrive damaged, are defective, or are incorrect items, please contact us by sending an email to info@designsupport3d.com within 48 hours of signing for the delivery.

In your email, please provide the following information: (1) Your order number; (2) Clear photos of the item(s); (3) Photos of the outer packaging and shipping labels; (4) A brief description of the issue.

Upon review, we will provide an appropriate resolution based on the specific circumstances (which may include sending replacement parts, exchanging the item, issuing a refund, or other appropriate measures).

9) Delivery Anomalies and Delays

Although we strive to deliver orders within the estimated delivery timeframe, deliveries may occasionally be delayed due to external factors beyond our control (such as severe weather, carrier service disruptions, peak shipping seasons, or delivery restrictions in remote areas).

If your shipping tracking information has not been updated for an extended period, or if the tracking status indicates "Delivered" but you have not actually received the package, please contact us, and we will assist you in resolving the matter. Contact Information

Store Name: Designsupport3d

Phone: +1 323-937-5233

Email: info@designsupport3d.com

Address: 2116 W Washington Blvd, Los Angeles, CA 90018, United States

Service Hours: Monday – Friday, 9:00 AM – 6:00 PM (CST)